Frequently asked questions

Treatment navigation is professional guidance that helps families understand treatment options, identify programs that may fit their loved one’s needs, and coordinate the next steps toward care. We are not a treatment provider, and we don’t diagnose or treat anyone.

Families pay us directly for our time and expertise: $250 for a Family Consultation, $1,250 for Personalized Treatment Navigation, and from $3,000 for Family Intervention & Coordination, by individual quote. Our fees are not contingent on your loved one being admitted anywhere. See services and pricing.

No. We don’t accept referral fees, commissions, placement incentives or any other compensation from treatment facilities. Our founder holds a paid position at Baja Rehab; we disclose this in writing whenever Baja Rehab is considered. Read our disclosures.

Always. We provide information, comparisons and recommendations; the decision belongs to your family and, where required, to your loved one. We’re also happy to help you evaluate a program you’ve already found.

No. Every facility makes its own admission decision based on its criteria, its clinical assessment and its availability. We help you understand those requirements and prepare, but we can’t promise acceptance.

Our fees are not billed to insurance. For treatment itself, many U.S. programs accept insurance, depending on your plan, the provider’s network and medical-necessity rules. U.S. insurance plans rarely cover treatment in Mexico, although some reimburse part of out-of-network care. Always confirm coverage with your insurer in writing before admission.

The countries differ in regulation, licensing, payment, admission procedures and the range of programs available. Neither is automatically better, cheaper or easier; the right choice depends on your loved one’s needs and your family’s circumstances. See Treatment in the U.S. and Treatment in Mexico.

Preparing your family before anyone approaches your loved one: learning about the condition, agreeing on goals and boundaries, choosing an approach, planning what will be said, and lining up suitable treatment options in advance. When appropriate, we coordinate with a qualified intervention professional. Learn about intervention services.

It happens often, and it isn’t the end of the road. Adults generally have the right to refuse treatment, and involuntary treatment is possible only in limited circumstances under the law of the relevant state or country. It is never something a family or facility can simply authorize. We help families plan what comes next: keeping communication open, holding healthy boundaries, considering family-focused approaches such as CRAFT, and keeping treatment options ready. If anyone is in immediate danger, call 911.

A confidential 15-minute conversation to understand your situation in general terms, explain how we work and our fees, and decide together whether we can appropriately help. It isn’t a clinical assessment, and there’s no obligation.

No. We provide education, navigation and coordination. Diagnosis and level-of-care decisions must be made by qualified clinicians and the receiving provider. Where appropriate, we refer families to a qualified professional for a formal assessment.

No. If someone may be in immediate danger, call 911 (U.S. and Mexico). In the U.S. you can also call or text 988, the Suicide & Crisis Lifeline. In Mexico, the Línea de la Vida is 800 911 2000.