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Information-Technology-Management Practice Test | Information-Technology-Management Valid Real Test

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WGU Information Technology Management QGC1 Sample Questions (Q36-Q41):

NEW QUESTION # 36
An inventory manager is using a company's customer relationship management (CRM) system to determine how much inventory to pre-order for an upcoming sales promotion.
Which phase of CRM does this describe?

A. Analyzing
B. Reporting
C. Defining
D. Predicting

Answer: D

Explanation:
* Understanding CRM Phases:
* CRM systems encompass phases such as reporting, analyzing, and predicting to support business operations and decision-making.
* Thepredicting phaseuses historical data to forecast future trends, behaviors, or requirements.
* Application in the Scenario:
* The inventory manager is using CRM data to forecast how much inventory to pre-order for a sales promotion, aligning with the predicting phase.
* This involves evaluating past sales trends and customer behaviors to anticipate demand.
* Why Other Options Are Incorrect:
* Option B (Defining):This phase does not exist in CRM processes.
* Option C (Reporting):Reporting provides data summaries but does not forecast future needs.
* Option D (Analyzing):Analyzing focuses on identifying patterns but stops short of prediction.
References:
* CRM Process Phases - Gartner
* "Predictive Analytics in CRM" - Salesforce

NEW QUESTION # 37
Which scenario would cause an organization to create a global team?

A. As the organization grows it is becoming difficult to find talent in the local market.
B. For security purposes the organization is moving to a private cloud provider.
C. The organization is embarking on a digital transformation effort.
D. The organization's largest client is the United States Military.

Answer: A

NEW QUESTION # 38
Which business layer determines which products or services are being sold and to whom?

A. Strategy
B. Operating
C. Systems
D. Corporate

Answer: A

NEW QUESTION # 39
Which benefit does a prototype provide to a client?

A. Blueprint of the entire project
B. Detailed instructions for development
C. Demonstration of interaction with the interface
D. Static example of the finished product

Answer: C

Explanation:
* Purpose of a Prototype:
* A prototype is an interactive model that demonstrates how a system or interface works.
* It allows clients to experience the functionality and interaction before full-scale development.
* Why Other Options Are Incorrect:
* Option A:Prototypes are not detailed development instructions.
* Option C:Prototypes are not blueprints but are functional models.
* Option D:Prototypes are dynamic and interactive, unlike static examples.
References:
* "Prototyping in Software Development" - Gartner
* Best Practices in Prototyping - Agile Alliance

NEW QUESTION # 40
Which statement describes the analysis phase of the systems development life cycle (SDLC)?

A. Establishing full descriptions of the desired features and operations of the system
B. Establishing a high-level strategy and goals for an intended project
C. Identifying end-user business requirements and refining project goals into defined functions and operations
D. Physically constructing software and information systems using programming languages

Answer: C

NEW QUESTION # 41
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